Service Providers

Medical Plan Contact Information

Below is a list of key contact numbers for medical plans available to Trinity Health colleagues (plans may vary by region or Ministry). Please contact the plan you selected for the current benefit year as indicated on your medical insurance ID card.

• Aetna Plans | Nurse Line 800-556-1555 | Customer Service and Chronic Conditions Management 800-544-5108 | www.aetna.com
• Blue Cross and Blue Shield of Michigan (BCBSM) Plans | Blue Health Connection Nurse Line 800-775-2583 | Customer Service 866-917-7537 | www.bcbsm.com
• Health Equity | Customer Service 866-212-4721 | memberservices@healthequity.com
• Kaiser HMO Plan | Nurse Line 800-777-7904 | Customer Service 800-777-7902 or
  301-468-6000 | www.kaiserpermanente.org
• Health Choices Plans | Nurse Line 800-648-6868 | Customer Service 800-325-7442 | www.preferredhealthchoices.com        
• Spring Health | Mental Well-being Benefit 855-629-0554 | Counseling, Coaching, Work-Life Services, Medication Management, Mental Well-being | trinityhealth.springhealth.com | work-life code: trinityhealth | Benefit available as of May 1, 2023

Aetna | Self Service InfoCenter

Allows participating colleagues to: view - enrollment information, claim history, locate participating providers, request an ID card.

• Aetna Doc Find

BCBSM | Self Service InfoCenter

Allows participating colleagues to: view - enrollment information, claim history, locate participating providers, request an ID card.

Limited Purpose Health Reimbursement Account (HRA) | Health Equity

• HSA Member Mistaken Distribution Form
• Dental and Vision Reimbursement form
• Orthodontia Reimbursement form

Health Equity | Health Savings Plan Only

• Log on to your HSA account
• Health Equity Member Education Site
• HSA Reimbursement Form

Flexible Spending Accounts | Self Service InfoCenter

Allows participating colleagues to view balances, enroll in direct deposit, and determine status of claims.

• Additional Flexible Spending Account Information
• Healthcare Spending Account Claim Form
• Dependent Spending Account Claim Form

Weight Management Reimbursement 

• contact WageWorks/Health Equity at (877) 924-3967

OptumRx | Self Service Website

Allows participating colleagues to view current drug coverage, price medications, review formulary and locate participating pharmacies. Please note: this only applies to colleagues in a self insured medical plan.

Customer Service 1-855-540-5950

Delta Dental | Consumer Toolkit

Allows participating colleagues to: verify eligibility; review claim history and benefit information; print ID card and claim forms.

• Dental Claim Form

United Healthcare Vision | Member Services Website

Allows participating colleagues to: verify eligibility, review claim history and locate participating providers.